The Santa Barbara Foundation is a non-profit Cultural Foundation of indefinite duration and character, attached to the Ministry of Economy and Employment of the “Junta de Castilla y León”, which stems from a collaboration agreement signed on July 13, 1988 between the INEM and the “Junta de Castilla y León”, in order to contribute to social welfare and promoting those cultural activities aimed at promoting knowledge and scientific and technical research.
Today, the Santa Barbara Foundation is a consolidated entity, working in training and R & D tasks, always acting within the field of applied technology, security and technological progress, developing its activity in their centers:
Labor School of El Bierzo, in the towns of La Ribera de Folgoso and Torre del Bierzo (León).
Labour School of Laciana in Caboalles de Arriba (León).
The management of the Santa Barbara Foundation is aware that achieving adequate quality is a primary goal and an own commitment, which is responsible for implementing and maintaining the highest standards of quality in the services it provides.
In this sense, the main goal of the Santa Barbara Foundation is offering a guarantee of quality in the services provided, to meet the needs of users to whom it is addressed, ensuring at all times an adequate service.
To achieve this goal we set as a priority the following objectives as fundamental in our policy:
Provide staff with adequate training to perform their activities with required quality levels.
Develop customized training and provide quality education.
Implement and maintain, through the participation of all staff in the Santa Barbara Foundation, a System of Quality Management, continually improving its effectiveness.
Detect, satisfy and meet the requirements both of our users, as legal and regulatory requirements and others who subscribe Foundation.
Establish good communication at all levels of the Foundation and promote teamwork.
Maintain constant contact with our users, considering their suggestions, complaints and claims a key to achieve customer satisfaction tool.
Prevent the maximum possible failures before they occur